How we use your information
This privacy notice tells you what to expect when Crowdfund Millionaire® collects personal information. It applies to information we collect about:
visitors to our website and mobile phone applications;
visitors to our mobile apps;
survey on the Crowdfund Millionaire® blog
complainants and other individuals in relation to a data protection or freedom of information complaint or enquiry;
people who use our services, eg who subscribe to our newsletter or request a publication from us;
people who notify under the Data Protection Act;
people who register and upload pictures, sounds, videos and media;
people who nominate individuals for the prizes and rewards by voting;
people who claim a prize; and
job applicants and our current and former employees.
Visitors to our website and mobile phone applications
When someone visits www.crowdfundmillionaire.net we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website and mobile phone application. If we do want to collect personally identifiable information through our website and mobile phone application, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Our website and mobile phone application search and decision notice search is powered by System Associates. Search queries and results are logged anonymously to help us improve our website and mobile phone application and search functionality. No user-specific data is collected by either Crowdfund Millionaire® or any third party.
We use a third party provider, Mailchimp, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see Mailchimp’s privacy notice.
Security and performance
Crowdfund Millionaire® uses a third party service to help maintain the security and performance of Crowdfund Millionaire® website and mobile phone application. To deliver this service it processes the IP addresses of visitors to Crowdfund Millionaire® website and mobile phone application.
People who contact us via social media
We use a third party provider, Hootsuite to manage our social media interactions.
If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.
People who call our helpline
When you call Crowdfund Millionaire®’s helpline we collect Calling Line Identification (CLI) information. We use this information to help improve its efficiency and effectiveness.
Our helpline also offers a translation service for customers when English is not their first language, this is provided by a third party company. The company that provides this service does not retain any information from the calls or record them.
People who email us
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
People who use our LiveChat service
We use a third party provider, Crisp.chat, to supply and support our LiveChat service, which we use to handle customer enquiries in real time.
If you use the LiveChat service we will collect your name, email address (optional) and the contents of your LiveChat session. This information will be retained for two years and will not be shared with any other organisations.
You can request a transcript of your LiveChat session if you provide your email address at the start of your session or when prompted at the end.
Job applicants, current and former Crowdfund Millionaire® employees
Crowdfund Millionaire® is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information please contact us at firstname.lastname@example.org.
Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you.
You can read more about these rights here – https://crowdfundmillionaire.net/is-my-information-being-handled-correctly/
Complaints or queries
Crowdfund Millionaire® tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Crowdfund Millionaire®’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
If you want to make a complaint about the way we have processed your personal information, you can contact us in our capacity as the statutory body which oversees data protection law – www.crowdfundmillionaire.net/concerns.
Access to personal information
Crowdfund Millionaire® tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:
give you a description of it;
tell you why we are holding it;
tell you who it could be disclosed to; and
let you have a copy of the information in an intelligible form.
To make a request to Crowdfund Millionaire® for any personal information we may hold you need to put the request in writing addressing it to our Information Governance department, or writing to the address provided below.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Information Governance department.
Disclosure of personal information
In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies. Further information is available in our Information Charter about the factors we shall consider when deciding whether information should be disclosed.
You can also get further information on:
agreements we have with other organisations for sharing information;
circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics;
our instructions to staff on how to collect, use and delete personal data; and
how we check that the information we hold is accurate and up to date.
Links to other website and mobile phone applications
This privacy notice does not cover the links within this site linking to other website and mobile phone applications. We encourage you to read the privacy statements on the other website and mobile phone applications you visit.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 19 March 2018.
How to contact us
Information Governance department
Crowd Enterprises Ltd
71-75 Shelton Street